Refund policy
Refund Policy
At Feravini, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a refund under the following conditions:
Eligibility
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Refund requests must be made within 14 days from the date of delivery.
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Items must be returned in their original condition, unused, and in the exact packaging they were received.
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Products that show signs of wear, damage, or improper use may not be eligible for a refund.
Process
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Contact our customer service team at returns@feravini.com to request a return.
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Provide your order number, a reason for return, and photos of the product (if applicable).
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Once approved, you will receive instructions for returning the item.
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Refunds will be processed to the original payment method within 5–7 business days after we receive and inspect the returned item.
Non-Refundable Items
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Gift cards
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Items marked as final sale
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Products damaged due to improper handling after delivery
90-Day Guarantee
We stand by the quality of our products. All Feravini products come with a 90-day guarantee from the date of delivery:
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If your product develops a manufacturing defect or fails to perform as intended within 90 days, we will repair or replace it free of charge.
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To claim your guarantee, contact our support team with your order details and description of the issue.
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This guarantee does not cover damage caused by misuse, accidents, or normal wear and tear.
Additional Notes
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Customers are responsible for return shipping unless the item is defective or damaged upon arrival.
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Refunds may take additional time depending on your bank or payment provider.
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Our support team is always available to help guide you through the return or guarantee process.
